How many types of Machu Picchu tickets are there?
When purchasing your Machu Picchu ticket, you will find ten routes segmented into three circuits, which are only available during the high season (June 19 to November 2). The rest of the time (November 3 to June 18), you will only find six routes available.
Which tickets allow you to tour the Inca citadel?
All tickets allow you to tour the Machu Picchu citadel, although for a more immersive visit, you can choose to purchase your ticket for Circuit 2 or the Classic Route. Please remember that these tickets sell out quickly, so you will need to purchase them three months in advance.
Is it safe to book Machu Picchu tickets online?
Absolutely. The current system allows for a convenient and secure reservation. We are an agency with a web platform authorized by the Peruvian Ministry of Culture and equipped with SSL security certificates. All this is done without the need to travel to Peru. By making a virtual reservation, you can guarantee a great experience because you will choose your ticket and the exact experience you desire when visiting Machu Picchu.
What restrictions will I encounter when booking or purchasing my ticket?
Regarding the most important restrictions to mention for Machu Picchu, there is a 12-year age limit to access hiking routes such as: Huayna Picchu, Inca Bridge, Machu Picchu Mountain, Great Cavern, and Huchuy Picchu.
What discounts does the Machu Picchu entrance offer?
The Machu Picchu ticket offers the following discounts: Children (ages 3 to 17); university students (undergraduate and under 25 years old); and the Andean Community of Nations (Peru, Colombia, Ecuador, or Bolivia).
What document must be shown at the entrance to Machu Picchu?
At the entrance to the Inca Citadel of Machu Picchu, you must present the printed version of your ticket along with a valid identity document or passport. If you are a university student, you must present a valid university ID card.
Is payment for our services made online via credit or debit cards?
Yes, we accept Visa, Mastercard, American Express, Diners Club, and PayPal.
Does payment by credit or debit card include a processing fee?
Yes. All payments made by credit card, debit card, or via PayPal include a processing fee, which varies depending on the client's country of origin and the chosen payment method.
If I modify my ticket for a different date, what is the penalty?
Due to regulations from the Peruvian Ministry of Culture, changes are not permitted once Machu Picchu tickets have been purchased.
Can I cancel my ticket? How long in advance?
Yes. You can cancel your Machu Picchu ticket purchased on our website up to 5 days before the date. The refund is 30% of your payment, as the cancellation penalty is 70%. The refund is processed through the same payment method used.
What is the train ticket to Machu Picchu for?
The train ticket is the fastest and safest way to get to Machu Picchu. Trains depart from the town of Ollantaytambo and arrive in the town of Aguas Calientes, also known as Machu Picchu Pueblo.
What types of train services are available?
We offer train services from the companies Peru Rail (Expedition, Vistadome, Vistadome Observatory, and Hiram Bingham) and Inca Rail (The Voyager, The 360º, and The First Class).
What are the departure train schedules?
"Vistadome" trains depart from Ollantaytambo to Aguas Calientes at times ranging from 7:05 a.m. to 3:37 p.m., while "Expedition" trains offer departures from 5:05 a.m. to 9:00 p.m.
What are the return train schedules?
"Vistadome" trains depart from Aguas Calientes to Ollantaytambo at times ranging from 10:55 a.m. to 6:10 p.m., while "Expedition" trains offer departures from 8:53 a.m. to 9:50 p.m.
How much does the train ticket cost?
Prices vary depending on the type of service and the schedule you prefer with Peru Rail and Inca Rail.
How can I access train ticket discounts?
Children from 2 to 12 years old receive a 50% discount on the train ticket price. Children under 2 years old travel for free on their mother's or father's lap. To access these discounts, the tourist must send a digital image of the minor's passport or identity document to info@boletomachupicchu.pe.
What payment method do you offer?
You can pay for your train ticket using Visa, MasterCard, American Express, Diners Club, or PayPal.
What happens if there is no availability for train tickets?
Train tickets have limited availability. If the tourist has chosen a train service that no longer has open capacity, the payment will not be processed. It is recommended to look for another train time or a different travel date.
Can I change the date of my purchased train ticket?
Yes. You can change the date of your train ticket purchased on our website, provided you do so at least 72 hours before the travel date specified on the ticket. This procedure carries a 25% penalty on the ticket value (which must be paid via a payment link). The date change is subject to availability.
Can I cancel my ticket if I miss the train departure?
No. If you did not notify the cancellation of a train ticket in advance, it is not possible to do so after your travel date.
What are the bus schedules to Machu Picchu?
Buses depart from Aguas Calientes every 15 minutes. The first bus leaves at 5:30 a.m. The last bus is at 3:30 p.m.
How long does the bus trip take?
The bus trip from Aguas Calientes to Machu Picchu takes approximately 30 minutes.
How much does the bus ticket cost?
Bus ticket prices vary depending on the passenger's nationality and age. For foreign tourists, a round-trip ticket costs 34.00 USD for adults and 18.00 USD for children aged 5 to 11, while one-way tickets cost 19.00 USD and 13.00 USD respectively. For Peruvian citizens, a round-trip ticket costs 22.00 USD for adults and 13.00 USD for children aged 5 to 11, while single-way services cost 14.00 USD for adults and 13.00 USD for children.
How can I access the discounts?
The bus ticket offers discounts for children and Peruvian citizens. You can access these discounts by sending a digital image of your passport or identity document to info@boletomachupicchu.pe.
What payment methods are available?
You can pay for your bus ticket using the following payment methods: Visa, Mastercard, American Express, Diners Club, or PayPal.
Is there limited availability for the bus ticket?
No. Bus tickets are easy to get because there is sufficient availability. Tickets can also be purchased once you are in the town of Aguas Calientes.
Can I change the date of my purchased bus ticket?
Yes. You can change the date of your bus ticket purchased on our website as long as you do so at least 72 hours before the travel date specified on the ticket. This procedure carries a 10% penalty on the ticket value (which must be paid via a payment link).
Can I cancel a purchased bus ticket?
Yes. You can cancel the bus ticket purchased on our website as long as you do so at least 72 hours before the travel date specified on the ticket. Canceling bus tickets carries a 25% penalty on the value of your ticket (a 75% refund of the purchased ticket).
Can I use the bus ticket for a date other than the one chosen?
Yes. The bus ticket can be used one day before or one day after the chosen travel date.
Can I change the time of a bus ticket?
The bus ticket does not have a fixed time. It can be used at any time during the day set for the trip (it can also be used one day before or one day after).
Is a tourist guide service mandatory at Machu Picchu?
Yes. Currently, Machu Picchu authorities have mandated that it is compulsory to visit Machu Picchu accompanied by an official tourist guide. However, in practice, many tourists tour the Inca citadel without a guide.
Can I visit every place in Machu Picchu with a tour guide?
No, you can only visit the places included in your tour circuit. Remember that there are three circuits: Panoramic Route (tours the top of the Inca citadel), Classic Route (tours the middle part of the Inca citadel), and the Royalty Route (tours the lower part of the Inca citadel).
Which type of tour guide service is most used by visitors?
The guided tour service at Machu Picchu on the classic circuit (Classic Machu Picchu Designed (Route 2A) and Classic Machu Picchu Lower Terrace (Route 2B)) is the most used by tourists. The service includes a tour of most Inca structures along with beautiful views.
How does the 'shared' tour guide service work?
The shared tour guide service is designed for groups of 1 to 10 people. The visit to Machu Picchu is available in 3 different time slots: 7 a.m. / 9:20 a.m. / 10 a.m.
How much does our tour guide service in Machu Picchu cost?
The cost of our tour guide service in Machu Picchu is the same for all three available circuits (Panoramic, Classic, and Royalty). The "Shared" service is priced at 15 USD for both foreign tourists and Peruvians. On the other hand, the "Private" service costs 60 USD for foreign tourists and 55 USD for Peruvian citizens.
For how many people is the private tour guide service designed?
The private tour guide service is designed for a maximum of 10 tourists. If the visitor wishes to add more people, they must add 8 dollars (USD) per person.
What payment methods do we offer?
You can pay for the tour guide service using the following payment methods: Visa, Mastercard, American Express, Diners Club, or PayPal.
Do you charge a commission for credit or debit card payments?
Yes. The tour guide service is paid via credit or debit cards, which charge a commission for sending money. The amount depends on the card and the tourist's country of residence.
Can I change the date of the purchased tour guide service?
Yes. You can change the date of the tour guide service purchased on our website as long as you do so at least 72 hours before the guided tour date specified on the ticket. This procedure carries a 10% penalty on the service value (which must be paid via a payment link).
Can I cancel a purchased tour guide service?
Yes. You can cancel the tour guide service purchased on our website as long as you do so at least 72 hours before the day of the service. The cancellation carries a 25% penalty on the service value (a 75% refund of the cost of the acquired service).
What tours do you offer?
These are the tours we offer at Boleto Machu Picchu:
Machu Picchu 1-Day Tour
Machu Picchu + Huayna Picchu 1-Day Tour
Sacred Valley 1-Day Tour
Cusco Half-Day City Tour
Inca Trail 4-Day Tour
Maras and Moray Half-Day Tour
7-Color Mountain 1-Day Tour
Inti Raymi Tour
Sacred Valley + Machu Picchu 2-Day Tour
City Tour + Sacred Valley + Machu Picchu 4-Day Tour
Humantay Lake Tour
Salkantay Trek 5-Day Tour
Cusco South Valley Tour
Huayna Picchu Tour
Afternoon Machu Picchu Tour
Inca Trail 2-Day Tour
Palcoyo Colored Mountain Tour
Machu Picchu By Car Tour
Choquequirao Trek Tour
Inca Jungle Tour
Machu Picchu + 7-Color Mountain + Humantay 3-Day Tour
Maras and Moray ATV Tour
Lares Trek Tour
VIP Sacred Valley Tour
What are the payment methods for the tours?
You can pay for our tours using the following payment methods: Visa, Mastercard, American Express, Diners Club, or PayPal.
Is there a 'briefing' service before the tour?
Yes. An assistant will visit you in your hotel lobby the night before the tour to give you the precise itinerary information.
Does the tour price include IGV (VAT)?
Any type of tax is already included in our tour prices.
Do you charge a commission for credit or debit card payments?
Yes. Sending money via credit or debit cards incurs a commission that is not included in our prices. This commission depends on the tourist's country of residence and the card of their choice.
Can I change the date of a tour already purchased?
Yes. You can change the date of a purchased tour as long as you make the request up to 3 days in advance. The date change has an approximate penalty (varies according to the tour).
Can I cancel a tour already purchased?
Yes. You can cancel a purchased tour as long as you notify us (via email) in advance (deadline between 3 to 5 days, depending on the tour). The process carries a single penalty of 50% of the service value for tours that include Machu Picchu. Services that do not include Machu Picchu have an approximate single penalty of 25% of the tour value.
How is the money refunded for a cancelled tour?
After cancelling a tour, the money is refunded in the same way the payment was made as soon as possible.
Can I request a refund if I am not present on the day of the tour?
No. In case of absence on the day of the tour, there is no right to any type of cancellation or refund.
Are tours cancelled in case of emergencies?
In case of emergencies such as strikes or natural disasters, the tour may undergo modifications to safeguard the visitor's integrity.
What are the train stations to go to Machu Picchu?
There are a total of 3 train stations that depart to Machu Picchu and to which our private transport service will take you: Poroy, Urubamba, and Ollantaytambo. Likewise, we also offer return service from the train stations to the city of Cusco.
What are the destinations for the private transport service?
The tourist destinations in private transport that we offer are those that complete the route: a) Cusco City Tour, b) South Valley of Cusco Tour, c) Sacred Valley of the Incas Tour, d) Maras – Moray Tour, e) 7-Color Mountain Tour, and f) Humantay Lake Tour.
What types of vehicles do you use for transport?
There are four types of vehicles that we offer for tourist transport to the train stations and to the destination of your preference: Fortuner SUV option for 3 passengers, Hyundai Staria Van option for 8 passengers, Sprinter Vanche option for 14 passengers, and Mercedes Benz Sprinter option for 18 passengers.
What is the private transport service like?
The private transport service is exclusive for a family, groups of friends, or couples. The outbound service begins with picking up the tourist from their hotel door. The return service also ends at the travelers' hotel door. The private service does not have a fixed departure time; it is established by the visitor.
Do children pay for the transport service?
Only children under 3 years old can travel for free if they do so on their parents' lap.
Does the tour price include stops at tourist sites?
Yes, when purchasing the private tour service, you can make stops at the place you prefer, such as viewpoints.
What are the payment methods?
You can pay for the transport service to the train station through the following payment methods: Visa, Mastercard, American Express, Diners Club, or PayPal.
Do you charge a commission for credit or debit card payments?
Yes. Sending money via credit or debit cards incurs a commission that is not included in our prices. This commission depends on the tourist's country of residence as well as the type of card chosen.
Can I change the date of the private transport service?
Yes. You can change the date of a contracted transport service as long as you send the request (to info@boletomachupicchu.pe) at least 3 days in advance. The change is free for all visitors if the request is made within the specified timeframe.
What happens to the service in case of emergencies?
In case of emergencies such as strikes or natural disasters, the service may undergo modifications to safeguard the tourist's integrity.