Frequently Asked Questions

The train ticket is the fastest and safest way to get to Machu Picchu. Trains depart from the town of Ollantaytambo and arrive in the town of Aguas Calientes, also known as Machu Picchu Pueblo.

We offer train services from the companies Peru Rail (Expedition, Vistadome, Vistadome Observatory, and Hiram Bingham) and Inca Rail (The Voyager, The 360º, and The First Class).

"Vistadome" trains depart from Ollantaytambo to Aguas Calientes at times ranging from 7:05 a.m. to 3:37 p.m., while "Expedition" trains offer departures from 5:05 a.m. to 9:00 p.m.

"Vistadome" trains depart from Aguas Calientes to Ollantaytambo at times ranging from 10:55 a.m. to 6:10 p.m., while "Expedition" trains offer departures from 8:53 a.m. to 9:50 p.m.

Prices vary depending on the type of service and the schedule you prefer with Peru Rail and Inca Rail.

Children from 2 to 12 years old receive a 50% discount on the train ticket price. Children under 2 years old travel for free on their mother's or father's lap. To access these discounts, the tourist must send a digital image of the minor's passport or identity document to info@boletomachupicchu.pe.

You can pay for your train ticket using Visa, MasterCard, American Express, Diners Club, or PayPal.

Train tickets have limited availability. If the tourist has chosen a train service that no longer has open capacity, the payment will not be processed. It is recommended to look for another train time or a different travel date.

Train date or time changes depend on availability and on the operator's conditions. Request it at info@boletomachupicchu.pe: before making the change we will tell you in writing the availability, any fare difference and any cost, and we only make it if you accept.

No. If you miss the train for a reason attributable to you, no refund applies. To cancel a confirmed train ticket, let us know at least 72 hours in advance: we refund 50% of the price paid.

Buses depart from Aguas Calientes every 15 minutes. The first bus leaves at 5:30 a.m. The last bus is at 3:30 p.m.

The bus trip from Aguas Calientes to Machu Picchu takes approximately 30 minutes.

Bus ticket prices vary depending on the passenger's nationality and age. For foreign tourists, a round-trip ticket costs 34.00 USD for adults and 18.00 USD for children aged 5 to 11, while one-way tickets cost 19.00 USD and 13.00 USD respectively. For Peruvian citizens, a round-trip ticket costs 22.00 USD for adults and 13.00 USD for children aged 5 to 11, while single-way services cost 14.00 USD for adults and 13.00 USD for children.

The bus ticket offers discounts for children and Peruvian citizens. You can access these discounts by sending a digital image of your passport or identity document to info@boletomachupicchu.pe.

You can pay for your bus ticket using the following payment methods: Visa, Mastercard, American Express, Diners Club, or PayPal.

No. Bus tickets are easy to get because there is sufficient availability. Tickets can also be purchased once you are in the town of Aguas Calientes.

Changes depend on Consettur's conditions and on whether the ticket has already been issued. Write to us at info@boletomachupicchu.pe: before making any change we will tell you in writing whether it is possible and what it costs, and we only make it if you accept.

Once issued, the Consettur bus ticket cannot be refunded for voluntary cancellation. If you ask us to cancel before it is issued, we refund the amount paid for that ticket.

Yes. The bus ticket can be used one day before or one day after the chosen travel date.

The bus ticket does not have a fixed time. It can be used at any time during the day set for the trip (it can also be used one day before or one day after).

Yes. Currently, Machu Picchu authorities have mandated that it is compulsory to visit Machu Picchu accompanied by an official tourist guide. However, in practice, many tourists tour the Inca citadel without a guide.

No, you can only visit the places included in your tour circuit. Remember that there are three circuits: Panoramic Route (tours the top of the Inca citadel), Classic Route (tours the middle part of the Inca citadel), and the Royalty Route (tours the lower part of the Inca citadel).

The guided tour service at Machu Picchu on the classic circuit (Classic Machu Picchu Designed (Route 2A) and Classic Machu Picchu Lower Terrace (Route 2B)) is the most used by tourists. The service includes a tour of most Inca structures along with beautiful views.

The shared tour guide service is designed for groups of 1 to 10 people. The visit to Machu Picchu is available in 3 different time slots: 7 a.m. / 9:20 a.m. / 10 a.m.

The cost of our tour guide service in Machu Picchu is the same for all three available circuits (Panoramic, Classic, and Royalty). The "Shared" service is priced at 15 USD for both foreign tourists and Peruvians. On the other hand, the "Private" service costs 60 USD for foreign tourists and 55 USD for Peruvian citizens.

The private tour guide service is designed for a maximum of 10 tourists. If the visitor wishes to add more people, they must add 8 dollars (USD) per person.

You can pay for the tour guide service using the following payment methods: Visa, Mastercard, American Express, Diners Club, or PayPal.

We don't charge any additional fees. The price shown is the total amount to pay.

Date changes for the guide service depend on availability. Request it at info@boletomachupicchu.pe: before making the change we will tell you in writing the availability and any cost, and we only make it if you accept.

Yes. If you let us know at least 72 hours before the service starts, we refund 50% of the price paid. With less than 72 hours' notice, no refund applies.

These are the tours we offer at Boleto Machu Picchu: Machu Picchu 1-Day Tour Machu Picchu + Huayna Picchu 1-Day Tour Sacred Valley 1-Day Tour Cusco Half-Day City Tour Inca Trail 4-Day Tour Maras and Moray Half-Day Tour 7-Color Mountain 1-Day Tour Inti Raymi Tour Sacred Valley + Machu Picchu 2-Day Tour City Tour + Sacred Valley + Machu Picchu 4-Day Tour Humantay Lake Tour Salkantay Trek 5-Day Tour Cusco South Valley Tour Huayna Picchu Tour Afternoon Machu Picchu Tour Inca Trail 2-Day Tour Palcoyo Colored Mountain Tour Machu Picchu By Car Tour Choquequirao Trek Tour Inca Jungle Tour Machu Picchu + 7-Color Mountain + Humantay 3-Day Tour Maras and Moray ATV Tour Lares Trek Tour VIP Sacred Valley Tour

You can pay for our tours using the following payment methods: Visa, Mastercard, American Express, Diners Club, or PayPal.

Yes. An assistant will visit you in your hotel lobby the night before the tour to give you the precise itinerary information.

Any type of tax is already included in our tour prices.

We don't charge any additional fees. The price shown is the total amount to pay.

Date changes depend on availability and on the entrance tickets or tickets already issued for the tour. Request it at info@boletomachupicchu.pe: before making the change we will tell you in writing the availability and any cost, and we only make it if you accept.

Yes. If you let us know at least 72 hours before the tour starts, we refund 50% of the amount paid, after deducting the cost of entrance tickets and tickets already issued that cannot be refunded (for example, the Machu Picchu entrance or the Consettur bus). With less than 72 hours' notice or if you don't show up, no refund applies.

The refund is preferably made through the same payment method, within a maximum of 15 business days from when we confirm the refund amount to you in writing. Your bank may take a few more days to show it.

No. In case of absence on the day of the tour, there is no right to any type of cancellation or refund.

In emergencies such as strikes or natural disasters, the tour may be modified to protect visitors. We first offer you another date or option; if you don't accept it, we assess a refund for the services not provided.

There are a total of 3 train stations that depart to Machu Picchu and to which our private transport service will take you: Poroy, Urubamba, and Ollantaytambo. Likewise, we also offer return service from the train stations to the city of Cusco.

The tourist destinations in private transport that we offer are those that complete the route: a) Cusco City Tour, b) South Valley of Cusco Tour, c) Sacred Valley of the Incas Tour, d) Maras – Moray Tour, e) 7-Color Mountain Tour, and f) Humantay Lake Tour.

There are four types of vehicles that we offer for tourist transport to the train stations and to the destination of your preference: Fortuner SUV option for 3 passengers, Hyundai Staria Van option for 8 passengers, Sprinter Vanche option for 14 passengers, and Mercedes Benz Sprinter option for 18 passengers.

The private transport service is exclusive for a family, groups of friends, or couples. The outbound service begins with picking up the tourist from their hotel door. The return service also ends at the travelers' hotel door. The private service does not have a fixed departure time; it is established by the visitor.

Only children under 3 years old can travel for free if they do so on their parents' lap.

Yes, when purchasing the private tour service, you can make stops at the place you prefer, such as viewpoints.

You can pay for the transport service to the train station through the following payment methods: Visa, Mastercard, American Express, Diners Club, or PayPal.

We don't charge any additional fees. The price shown is the total amount to pay.

Yes. You can change the date of a contracted transport service as long as you send the request (to info@boletomachupicchu.pe) at least 3 days in advance. The change is free for all visitors if the request is made within the specified timeframe.

In emergencies such as strikes or natural disasters, the service may be modified to protect passengers. We first offer you another date or option; if you don't accept it, we assess a refund for the services not provided.